Panpankon Terms of Service

1. Acceptance of Terms
By using Panpankon’s website and placing orders, you agree to these Terms of Service. Please read them carefully before making a purchase.
2. Orders, Payment, and Delivery
  • Orders can be placed through our website https://www.panpankon.com.
  • Payment methods accepted: Visa, Mastercard, American Express, PayPal, Diners Club, Discover.
  • Orders are confirmed upon successful payment.
  • Deliveries are available within Klang Valley, Malaysia.
  • Products must be kept chilled upon delivery, as stated in product instructions.
3. Product Information and Pricing
  • We strive for accuracy in product descriptions, pricing, and availability, but errors may occur.
  • Prices are listed in MYR and may change without prior notice.
  • Images are for illustration purposes; actual products may vary slightly.
4. Refunds, Returns, and Cancellations
  • Please refer to our Refund Policy in the FAQ for details on refunds and replacements.
  • Refunds/replacements are only available for damaged, spoiled, incorrect, or undelivered items, reported within 24 hours.
  • Orders cannot be cancelled after they are confirmed and in production.
5. Health, Allergies, and Disclaimers
  • Our products are made with sugar substitutes and may contain allergens. Please check product labels or contact us if you have specific concerns.
  • Panpankon is not liable for adverse reactions due to undisclosed allergies or improper storage.
6. Limitation of Liability
  • We are not responsible for delays, losses, or damages caused by events outside our control (e.g., courier delays, force majeure).
  • Our liability is limited to the value of the order in question.
7. User Conduct and Intellectual Property
  • You may not misuse our website or attempt unauthorized access.
  • All content on this site (text, images, branding) is the property of Panpankon and may not be used without permission.
8. Changes to Terms
  • Panpankon reserves the right to update these Terms of Service at any time. Changes will be posted on this page.
9. Contact Us
  • For questions about these terms, please contact us at order@panpankon.com or WhatsApp at +60146665452